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Need help? Answers to common questions:


Please note: If you don't find an answer to your question in the information below, please contact us at 1-866-729-9601 (U.S.) or 1-603-253-8731 (International) Monday through Saturday from 8:30 a.m. to 6 p.m. Eastern Time. Or you can reach us by e-mail at customerservice@fonsandporter.com

Whom Do I Contact for a Magazine Subscription related question?"
We want you to receive each and every issue of Fons and Porter's Love of Quilting magazine.

If you have a problem with your subscription, such as a missing issue or damaged issue, or need to change your address and mail preferences, please call toll free: 888-985-1020 or email us at loveofquilting@emailcustomerservice.com.

How do I access the digital version of Fons & Porter's Love of Quilting that comes with my paid annual subscription?
Visit this page and click the link entitled, "Already a print subscriber? Click here for FREE access to digital," where you will be prompted to login. (Note: you must be a magazine subscriber in order to access the free digital version. To purchase an annual subscription of Fons & Porter's Love of Quilting, click here.)

What are your shipping charges?
Our shipping charges are based on the value of the merchandise being purchased. For orders being shipped within the United States, the standard shipping charges are as follows:

Purchases up to $15.00 $2.99
from 15.01 to 25.00   4.99
25.01 to 50.00   5.99
50.01 to 100.00   7.99
100.01 to 200.00   8.99
over 200.00   14.99

  •  Canadian Shipments:     The amount shown above plus $9.00
  •  Foreign Shipments:     The amount shown above plus $15.00
  •  UPS Next Day Air®:     The amount shown above plus $20.00
  • UPS 2nd Day Air:® (2 business days): add $12.00
  • UPS Ground:® (3-5 business days): add $6.00

How will my package be shipped?
Our standard method of shipment is US Mail with normal delivery time being 7–10 business days. For shipments to Canada, we ship US Mail with normal delivery time being 10–14 business days. For all foreign shipments, we ship by Airmail with normal delivery time being 1–4 weeks.

What if I want to receive my order faster than normal delivery time?
We offer UPS Expedited Delivery. You may choose this option from our Web site as long as your shipping address is not to a Post Office Box. UPS Ground is a 3–5 day delivery service and is an additional $6.00, UPS 2 Day delivery is an additional $12.00, and UPS Next Day is an additional $20.00. Please note that expedited delivery is for in-stock items only. Your order must be placed by 1 p.m. (Eastern Time) Monday through Friday and shipped within the contiguous 48 states. Unfortunately, expedited delivery is not available for all items, or for delivery to rural routes, postal boxes or general delivery addresses. Please call Customer Service at 1-866-729-9601 (U.S.) or 1-603-253-8731 (International) for availability.

How do I check the status of my order?

To check the status of your order, please call our Customer Service team at 1-866-729-9601 (U.S.) or 1-603-253-8731 (International)

What happens if an item in my order is on backorder?
If you preorder any product along with any regular in-stock item, the products in stock and available at the time of your order will be shipped immediately. You will be charged only for product and shipping on in-stock items. When the backordered product arrives, it ships immediately and the remaining balance will be charged on your card.

If an item in my order is on backorder, will I be charged again for shipping?
NO. You are charged the total amount of postage and handling when the first portion of your order is shipped. All backorders will be sent when they are available with no additional postage and handling.

When is my credit card charged?
Your credit card will not be charged until your order is sent.

How will my store purchase appear on my credit card statement?
Your transaction will be listed on your credit card statement at “Crafts Media”.

What if something in my order is damaged or missing?
Delivery is guaranteed. If your order gets to you in poor condition, or not at all, it’s not your problem, it’s ours. Please contact us by e-mail at customerservice@fonsandporter.com or by phone at 1-866-729-9601 (U.S.) or 1-603-253-8731 (International).  Let us know what the problem is and we’ll take care of it!

Why did I not receive an e-mailed confirmation of my order?
Within ten minutes from the time you submit your order you should receive an e-mailed order confirmation. These e-mails are sent directly from our bulk e-mail server and may be filtered automatically as Spam or junk mail, depending on your e-mail settings. To avoid this happening, please add customerservice@fonsandporter.com to your address book. If you did not receive your e-mail confirmation, you can contact us at 866-729-9601 (U.S.), 1-603-253-8731 (International) or via email at customerservice@fonsandporter.com. 

How do I return an item?
If you still have the packing slip from your order, then please fill out the back portion of the slip. If you do not have the packing slip, then be sure to write down your name, billing address, item(s) you're returning, and, if applicable, the item(s) you would like to order in exchange. Be sure to include this with your return, and mail it to Fons & Porter, c/o KQ Quilting, PO Box 1618, Center Harbor, NH 03226, ATTN: Customer Service. You do not need any kind of return authorization from us prior to sending back your item(s). You may return any item you have purchased from us within 30 days of receipt for refund or exchange.

What is "Shop Quilty?"
Shop Quilty (ShopQuilty.com) is the new online store for Love of Quilting's sister publication, Quilty. Shop Quilty will be bringing you the best new tools and sewing inspiration for the modern quilter, plus a fabulous selection of quilt fabrics from the industry's best designers.

How do I make purchases from "Shop Quilty?"
Shop Quilty is part of the ShopFonsandPorter.com store you already know and love. Both stores share a single shopping cart and checkout process: add items from either (or both!) store and complete your purchase as usual (use your existing ShopFonsandPorter.com to login, or, for new customers, create an account, which gives you access to everything on ShopFonsandPorter.com, including Shop Quilty). Fons & Porter will process and fulfill your purchase, and your order will be serviced by the same friendly Fons & Porter Customer Service team you've come to trust.

How do I create a wishlist?
First, you must either login to your ShopFonsandPorter.com account, or create set up a new store account by going here. Once you successfully create the account and login, you'll see a link on the Account Information page called "Wishlist." Click the link and follow the prompts to set up your #store_name# wishlist.

How do I add an item to my wishlist? You must be logged into your account to use the wishlist feature (see above). After you login, as you browse the store, you'll notice a link reading "add to wishlist" next to or below the "add to cart" button. Simply click "add to wishlist" to save the item to your wishlist.

How do I share my wishlist with others?
Login to your ShopFonsandPorter.com account, and click the Wishlist link on the Account Information (or, if you're already logged in, first the My Account link at the very top of the page, then click Wishlist).

If you have at least one item saved in your wishlist, you will see a button with red printing reading "Email Wishlist to Friends." Click the button, which takes you to a form where you can add the email addresses of friends and family. They will receive an email from our store notifying them of your wishlist, along with a link that takes them directly to your wishlist.

What is a Web Seminar?
Click here to learn more about Fons and Porter Web Seminars.

What if I forget my password?
Click here, or use the "Forget Your Password?" link on any page where a login is requested. For security reasons, we cannot retrieve your password and send it to you. However, we can reset the password and send you the new one. After you successfully login, you can change the new password to something memorable by going to "My Account" and clicking "Change Password."

How can I change my e-mail address or my password?
You may change your e-mail address or password right from the Web site at any time.  Simply log in and go under “My Account.” and choose Update Account. From there you may change your e-mail address and your password.

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ORDER BY PHONE:  1-866-729-9601  (Monday through Saturday, 8:30am - 9:00pm EST)
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